Frequently asked questions about Spam Filtering
We have put together some frequent asked questions below to give you some extra information on our spam filtering system and to prepare you for what to expect.
Should you need more help, please do not hesitate to contact us.
- How do I configure and control spam filtering for my domain(S)?
- Who will receive the digest for my domain or mailbox?
- When will my daily digest arrive?
- How long are spam emails quarantined?
- How do I retrieve falsely quarantined email?
- Answer not here?
Answers
- How do I configure and control spam filtering for my domain(S)?
- There is nothing to configure! The new filtering is fully managed and kept updated and tweaked by real human spam editors every 5 minutes. You will receive a daily digest report of emails that were not delivered to you, with a link to release those mails to your inbox if needed. Any emails that are 100% known spam are deleted and not quarantined.
- Who will receive the digest for my domain or mailbox?
- Each mailbox user or alias will receive their own personal digest relevant to spam which was filtered from their email address only.
- When will my daily digest arrive?
- It should be between 7am and 9am each morning (GMT) that you receive your spam digest report.
- How long are spam emails quarantined?
- Spam is kept for 5 days in quarantine allowing you that time to release any emails you do want delivered. After 5 days the emails are deleted permenantly.
- How do I retrieve falsely quarantined email?
- You can release any emails which are not spam by clicking a link next to that email in your digest. You will also be able to report those emails as not-spam for future filtering.
- Answer not here?
- Either fill out the form on the contact page to have any questions answered.
